Contact Us
At Resorts World Catskills, we are committed to providing exceptional customer support and ensuring that you have a positive experience on our platform. If you need help with anything related to your account, gaming queries, or technical issues, please don't hesitate to reach out.
Customer Support Availability
Our dedicated team is available to assist you during the following hours:
Live Chat Support
We offer live chat support during our operating hours. If the button is not visible or does not respond, please try contacting us via phone or email.
Email Support
For non-urgent matters, you can reach out to us at:
Help-Centre Access
If you're looking for general information or have questions about our platform, policies, or services, please visit our FAQ section. We've also created a comprehensive help centre with guides on how to use our features.
Verification or Account-Help Support
For account-related issues such as login problems, verification, or password resets, please contact us via email or live chat. Our support team will be happy to assist you in resolving the issue as quickly as possible.
Responsible Gambling Assistance
We take responsible gambling seriously and want to ensure that our players have access to resources they may need. If you're concerned about your gaming habits or would like more information on how to gamble responsibly, please visit for detailed guides, contact us via email or live chat, or call the New York problem-gambling help line at 1-877-846-7369.
Technical Support
For technical issues with our platform or device compatibility problems, please reach out to us via phone or email. Our team will be happy to assist you in resolving any technical difficulties as quickly and efficiently as possible.
Complaint or Dispute Guidance
If you have a complaint about your experience on our platform, we want to hear from you. Please contact us via email with detailed information about the issue and how we can improve for future visits.
Escalation Procedure
In cases where issues require immediate attention, please contact our 24/7 phone support team for urgent assistance. If your issue is not resolved through our usual channels or requires specialized handling, it will be escalated to a senior representative who will work closely with you until the matter is resolved to your satisfaction.
Communication Response Expectations
While we strive to respond as quickly and efficiently as possible, please note that response times may vary depending on the nature of the query. We appreciate your patience in waiting for an answer, which we aim to provide within 24-48 hours.
Multilingual Support
Although our primary language is English, our team members are trained to communicate with players from diverse backgrounds and languages. However, due to operational limitations and resource allocation priorities, our preferred method of communication will be in the English language unless otherwise agreed upon by both parties.
Mobile and Desktop Support Accessibility
Our website and services are designed to be accessible on various devices. For any technical difficulties or mobile-specific issues, please contact us via phone or email for assistance.
We're committed to delivering an exceptional experience for our customers. If you have a compliment or concern about your visit, we invite you to provide feedback through one of the following channels.
